We’re Here to Help
Find answers, get support, and make the most of your Securitas services.
Quick Help
Solve Common Issues
Get instant access to helpful guides and resources, no need to wait on support.
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Update Contact Info
Keep your details up to date to ensure smooth communication and service. If you've recently changed your phone number, email, or address, please let us know so we can stay connected and serve you better.
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Report an Incident
If you've experienced a security issue or need to report an incident, we're here to help. Please provide details so our team can respond quickly and appropriately.
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Intrusion detection
If you’ve received an alert or noticed suspicious activity, report it immediately. Our team is ready to investigate and respond.
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View Invoices
Need to check or download your invoices? You can easily access all your billing records through the customer portal.
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Change Services
Need to adjust your security services? We’re here to help you adapt to new needs or business changes.
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Safety Materials
Stay informed and protected with our comprehensive safety materials. Download guidelines, training resources, and best practices to ensure a safe environment.
If you can’t find what you’re looking for, we’re here to help. Reach out to our support team through the form below or via phone for urgent issues
How can we help?
Manage Your Services with MySecuritas
Access your account anytime to view contracts, track incidents, and update your information — all in one secure portal.
Understand your security products and solutions
Get the most out of your security setup!
Explore detailed guides and resources to better understand how your security products work and how they protect you.
See our upcoming events
Stay informed and get involved!
Check out our calendar for upcoming webinars, training sessions, and community events.
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Find Answers Quickly
Answers to Common Client Questions
Find quick answers to the most common questions from our clients
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To update your billing details (such as payment method, billing address, or contact information), please follow these steps:
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Log in to your customer portal
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Go to Account Settings > Billing
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Click Edit to update your information
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Save your changes
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If an incident occurs at your site, please follow these steps:
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Ensure Immediate Safety
Prioritize the safety of everyone involved. If necessary, evacuate the area and contact emergency services. -
Inform Securitas Immediately
Contact your local Securitas representative or use the designated emergency contact number provided for your site. -
Provide Key Details
Share important information such as the time, location, type of incident, and anyone involved. -
Follow Site Procedures
Adhere to any specific incident protocols already established for your site. -
Submit an Incident Report
Use the official reporting channel (e.g., online form, email, or through your Securitas contact) to log the incident for investigation and follow-up.
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To change or add services to your existing contract, please follow these steps:
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Contact Your Securitas Representative
Reach out to your account manager or local contact to discuss your needs. -
Request a Service Review
We’ll assess your current setup and recommend the best solutions to match your updated requirements. -
Approve the Updated Agreement
Once aligned, we’ll send you an updated contract for review and signature.
Need assistance? Contact us at [email/phone] and we’ll be happy to help.
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If you need to reset your MySecuritas password, just follow these easy steps:
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Go to the MySecuritas login page.
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Click the “Forgot password?” link below the login form.
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Enter the email address you used to sign up.
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Check your inbox for a password reset email—it may take a few minutes to arrive (and don’t forget to check your spam/junk folder).
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Click the reset link in the email and set a new password following the secure password guidelines (e.g., at least 8 characters with a mix of letters, numbers, and symbols).
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Once reset, log in with your new credentials.
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Get in touch
Contact us for more details about our events, registrations, or participation. We're here to help!
